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Once your order is placed on-line, you will be emailed an initial email
notice about your order (sub-total, promotions, discounts, shipping fee and
taxes) and the total charged to your credit card or Paypal account. If you have also used a Studio-Store.com Gift
Card, the total amount will be reflected in the balance charged to your credit
card. This information will be sent to the email address you provided to us in
your order, so please ensure you provide us with the correct information.
You will receive an email confirmation with number associated with your
order, you will need this number to inquire about your order if you are a
registered customer (so that you can track your order online) or when/if you
call customer service about your order.
As soon as your order is shipped, you will be emailed a second notice with
a Canada Post tracking number that will enable you to track your order online.
Your order will arrive with a Packing List. Do not throw this out, since
this is the receipt Studio-Store.com requires for you to exchange or
refund your order.
If you do not receive your goods within 10 business days, please contact us
at [email protected]